Overview
At Gatha Jewels, our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your jewelry piece must be unworn, unused, in the same condition that you received it, and in its original packaging with any included certificates or authenticity cards.
Several types of items are exempt from being returned due to safety, hygiene, and personalization standards:
Additional non-returnable items:
- Customized or personalized jewelry (e.g., custom engravings, special size requests)
- Earrings and body jewelry (for hygiene reasons)
- Gift cards
- Final sale or clearance items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back without contacting us first.
There are certain situations where only partial refunds are granted:
- Any item with obvious signs of wear or use
- Any piece not in its original condition, damaged, or missing parts/gems for reasons not due to our error
- Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected by the Gatha Jewels team, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a few business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Sale items
Only regular priced items may be refunded. Sale or promotional items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged upon delivery. If you need to exchange an item for the same piece, email us at [email protected] and send your item to our return facility.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return once the returned item is received.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves, we will send a refund to the gift giver.
Shipping returns
To return your product, please contact us for shipping address details prior to sending.
You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Because jewelry pieces are valuable items, we strongly recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Need help?
Contact us at [email protected] for questions related to refunds and returns.